KudaKing Privacy Policy

1Introduction and Scope

This Privacy Policy applies to personal information processed through the KudaKing website, mobile browser experience, sportsbook, casino products, live dealer games, virtual sports, promotions, VIP services, payment features, and customer support channels. It applies when you register with KudaKing, browse the platform, place a wager, make an MYR transaction, request support, or use a safer-gambling control.

KudaKing acts as the organisation responsible for deciding why and how this information is processed. Certain payment, identity-verification, security, hosting, and game-service partners may process limited information on behalf of KudaKing or for their own legally permitted purposes.

This policy is written for clarity and does not reduce any privacy rights available under applicable law. Malaysian users remain responsible for understanding the legal rules governing online gambling in their location. KudaKing does not claim regulation by a Malaysian government authority.

2Definitions

In this policy, personal information means information that identifies you or can reasonably be linked to you. Processing includes collecting, organising, storing, reviewing, using, sharing, restricting, or deleting information. Account data means information associated with your KudaKing player profile.

Transaction data includes deposit, wager, bonus, withdrawal, and payment-method records. Technical data includes information about a browser, device, network connection, login session, and platform interaction. Verification data includes documents and details used by KudaKing to confirm identity, age, address, or payment ownership.

3Information KudaKing Collects

The information KudaKing collects depends on how you use the platform. Some details are provided directly by you, while other information is generated when you log in, place an EPL or Liga Super Malaysia wager, play a casino game, claim a bonus, contact support, or request an MYR withdrawal.

KudaKing does not need your complete banking password or e-wallet security code. Players should never provide such credentials through live chat or any other KudaKing communication channel.

4How Information Is Collected

KudaKing receives information directly when you register, update your account, upload verification documents, set limits, claim a promotion, or speak with support. Information is also generated automatically through normal platform use, including login records, wager confirmations, balance adjustments, browser events, security alerts, and game-session details.

KudaKing may receive limited information from payment providers and Malaysian banking channels used for DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Maybank, CIMB, Public Bank, Hong Leong, or card transactions. This may include confirmation of payment status, an account-holder name, a transaction reference, and fraud-risk indicators.

Information may also be received from identity-verification, fraud-prevention, hosting, customer-support, game-platform, and security providers. KudaKing requires service providers to handle information only for defined purposes and with appropriate safeguards.

5Purposes and Grounds for Data Processing

KudaKing processes personal information where it is reasonably necessary to:

• Create, administer, secure, and recover a KudaKing account.
• Accept wagers, settle results, maintain balances, and display transaction histories.
• Process MYR deposits and withdrawals through available payment methods.
• Verify identity, age, residential information, and payment ownership.
• Detect duplicate accounts, fraud, money laundering, bonus abuse, collusion, and unauthorised access.
• Provide support, handle complaints, and communicate material account information.
• Apply deposit limits, cooling-off periods, self-exclusion, and other responsible gambling controls.
• Improve KudaKing performance, reliability, mobile compatibility, and user experience.
• Maintain business records and respond to valid legal or regulatory obligations.

Depending on the activity and applicable law, processing may be based on the performance of the KudaKing player agreement, compliance with legal obligations, legitimate interests in operating a secure gambling platform, protection of players and the public, or consent where consent is specifically requested.

6Payments, KYC, and Financial Information

KudaKing maintains records of deposits, withdrawals, bonuses, winnings, reversals, and payment-provider responses. Payment information is used to reconcile balances, return funds to an appropriate source, investigate disputed transactions, prevent third-party deposits, and verify that the receiving account belongs to the registered KudaKing player.

Before approving a withdrawal, KudaKing may request a government-issued identity document, proof of address, e-wallet ownership confirmation, bank-account evidence, or information explaining the source of funds. Documents should be current, legible, and submitted only through the approved KudaKing process.

KudaKing generally stores masked payment details and transaction references rather than complete card security codes or online-banking passwords. Payment providers may maintain separate records under their own legal and security obligations.

7Cookies, Devices, and Analytics

KudaKing uses cookies and similar technologies to maintain login sessions, remember permitted preferences, protect accounts, measure platform performance, and identify unusual activity. Essential cookies are required for secure account functions. Performance technologies help KudaKing understand whether pages load properly across Malaysian mobile networks and common Android or iOS devices.

Technical records may include an IP address, browser type, language setting, operating system, screen size, device identifier, approximate location derived from network information, referring page, access time, and actions taken during a session. KudaKing does not use this information to identify a player's exact physical movements.

Browser controls may allow you to remove or block certain cookies. Disabling essential cookies can prevent KudaKing login, payment, security, or account features from working correctly.

8When KudaKing Shares Information

KudaKing does not sell player information to third-party advertisers. Information may be shared only where reasonably necessary with carefully selected providers supporting payments, identity checks, fraud prevention, hosting, live chat, platform security, game delivery, professional advice, and customer service.

KudaKing may also disclose information when required to comply with a valid legal process, investigate suspected crime, protect player safety, enforce the Terms & Conditions, defend legal rights, or support a business restructuring. Any disclosure will be limited to information reasonably relevant to the purpose.

Service providers are expected to apply confidentiality, access control, retention, and security requirements appropriate to the information they handle. KudaKing reviews data-sharing arrangements and seeks to avoid unnecessary disclosure.

9International Data Processing

KudaKing operates through international technology, hosting, payment, gaming, and support infrastructure. As a result, personal information may be processed outside Malaysia or in a jurisdiction different from the player's place of residence.

Where KudaKing transfers information internationally, reasonable contractual, technical, and organisational safeguards are used to protect it. KudaKing also limits provider access according to role and operational need. Privacy standards can vary between jurisdictions, but KudaKing remains committed to the protections described in this policy.

10Security and Account Protection

KudaKing uses a combination of encryption, restricted administrative access, network monitoring, authentication controls, transaction review, logging, staff confidentiality measures, and incident-response procedures. These measures are designed to reduce unauthorised access, alteration, loss, disclosure, or misuse.

No internet service can promise absolute security. Players also have an important role: use a unique password, protect verification codes, log out on shared devices, and contact KudaKing promptly if an account or mobile device may have been compromised.

11Data Retention

KudaKing retains personal information only for as long as reasonably required for the purpose for which it was collected, including account administration, transaction reconciliation, dispute handling, fraud prevention, responsible gambling enforcement, record keeping, and compliance obligations.

Retention periods vary by data category. A support enquiry may not need to be kept for as long as a verified transaction record. Information connected with self-exclusion, suspected fraud, a payment dispute, or an unresolved complaint may be retained longer where necessary to protect the player or KudaKing.

When information is no longer required, KudaKing takes reasonable steps to delete it, anonymise it, or restrict access. Anonymised statistical information that no longer identifies a player may be retained for analysis and service improvement.

12Your Privacy Rights

Subject to applicable law and necessary verification, a player may contact KudaKing to exercise privacy rights. KudaKing may ask for information sufficient to confirm identity before acting on a request, helping prevent another person from gaining access to private account details.

Certain requests may be limited where KudaKing must preserve transaction evidence, comply with a legal obligation, prevent fraud, maintain self-exclusion, resolve a dispute, or protect another person's rights. KudaKing will explain the outcome of a verified request in clear language.

13Responsible Gambling and Sensitive Information

KudaKing may process information indicating gambling risk, including deposit patterns, repeated limit changes, unusually long sessions, attempted self-exclusion bypass, support messages, and requests for cooling-off. This information helps KudaKing provide safer-play controls and identify circumstances where intervention may be appropriate.

Responsible gambling records are treated as confidential and accessed only by personnel or providers who need them for player protection, security, or compliance. A self-exclusion record may be retained after account closure so KudaKing can continue to honour the restriction.

KudaKing does not use self-exclusion information to encourage further gambling. Players can review available deposit limits, time-outs, and support options through the KudaKing Responsible Gambling page.

14Age Restriction and Minors

KudaKing is strictly available to players aged 21 and above. KudaKing may request identity and age evidence at registration, before a withdrawal, or whenever there is a reasonable concern about eligibility.

If KudaKing discovers that personal information belongs to a person under 21, the account will be restricted and the information will be handled in accordance with verification, legal, payment, and record-keeping obligations. Parents and guardians should use device-level controls and avoid saving gambling credentials on shared devices.

15Automated Review and Fraud Detection

KudaKing may use automated indicators to identify unusual logins, duplicate accounts, suspicious payment patterns, bonus abuse, account takeover, or activity that could indicate gambling harm. Such indicators help prioritise review but do not necessarily prove wrongdoing.

Where a significant account decision is based on risk analysis, KudaKing may conduct a manual review and request further information. Players may contact support if they believe an account restriction or transaction review has been applied incorrectly.

16Changes to This Privacy Policy

KudaKing may update this Privacy Policy when services, technology, security practices, legal requirements, or provider relationships change. The updated version will display a revised effective date. Material changes may also be highlighted through an appropriate KudaKing platform notice.

Players should review this page periodically. Continued use of KudaKing after an updated policy becomes effective acknowledges the revised information practices, subject to any consent requirement imposed by applicable law.

17Contact Us

Questions about this policy, KudaKing data processing, account security, or a privacy-rights request may be directed to the support team. The website email is [email protected]. It is displayed as plain text and is not a clickable link.

Please include enough information for KudaKing to identify the relevant account and understand your request, but do not send passwords, one-time banking codes, or complete card security details. Live chat is available through the KudaKing platform 24 hours a day.